Good contract governance includes the structures, capabilities and processes that enable decisions and actions to ensure the desired outcomes of the outsourcing relationship. You need effective governance to manage risk and to realize the potential value in the contract.
Capstan provides the framework, process discipline, tools and training to equip your team to manage the contract and guarantee that the service provider:
Meets service delivery obligations and expected savings targets
Helps drive standardization
Leverages subject matter experts to bring innovation to the account
Institutionalizes on-going process improvement
We formulate a strategy to govern the outsourcing relationship by proposing alternative organization structures, governance committees, stakeholder maps and alignment plans which take into consideration the strengths and weaknesses of the resources assigned to the governance function. The Capstan Governance Model establishes the structure for both contract governance and relationship management and builds processes in:
