Process standardization can be done by internal teams or outsourced service providers, but both are usually busy delivering services. In our experience, the most successful process improvement projects are managed by a consultant who can draft process maps and related materials and then bring client and provider resources together to jointly determine the best solutions.
Capstan provides process improvement consulting services for facilities, projects, transactions, lease administration and support services. Our solutions eliminate barriers and bottlenecks that interrupt workflow. We reduce paperwork and layers of unnecessary approvals, eliminate no-value-added activities and simplify processes to reduce cycle time and costs.