CRE groups must develop implement strategies for portfolio management, operations improvement, customer relationship management, cost reduction, sourcing and a host of other challenges.
Knowing where you are is only half of the picture. Are you paying too much for services? Are your internal costs running too high? How do the costs of your portfolio and productivity of your staff and vendors compare to peer group companies?
Sourcing strategies for CRE and FM services vary based on business imperatives and the generation of outsourcing the company is in now.
CRE executives are under increasing pressure to improve services yet reduce operating expenses. They need to find great people and design an organization to deploy them effectively. Functional, regional and hybrid models with centers of excellence all have unique advantages depending on the staff skill sets, real estate assets, company business model and CRE outsourcing strategy.
Efficient and effective delivery of CRE/FM services starts with solid processes on both the client and service provider sides. Whether a Total Quality Management, Six Sigma, Lean or other approach to process improvement is deployed, leading CRE groups are trying to standardize their policies, practices and processes around the globe.